At Arrow Point Shop, we understand that precision matters – whether you’re selecting equipment for competitive shooting, bowhunting, or tactical applications. While we take every care to ensure your gear arrives in perfect condition, we also want to make returns or exchanges as straightforward as sighting in your scope.

Our Return Commitment to Marksmen

We offer a 15-day return window from the date of delivery for most products. All returned items must be in original, unused condition with all tags and packaging intact. For your safety and ours, certain specialized equipment cannot be returned (see restrictions below).

Non-Returnable Items

Due to hygiene and safety considerations, the following products cannot be returned:

  • Apparel (worn or washed items)
  • Eyewear (safety glasses/goggles)
  • Archery strings (custom-cut or installed items)
  • Gun care products (opened containers)
  • Custom or special-order equipment

Return Process

Follow these steps to ensure your return is processed with the same efficiency we apply to order fulfillment:

Step 1: Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Use the following template to expedite processing:

Subject: Return Request – Order #[Your Order Number] Dear Arrow Point Shop Team, I would like to request a return for the following item(s) from order #[Your Order Number]: Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify – wrong size, defective, etc.] I confirm the item(s) are in original, unused condition with all packaging intact. Shipping Method Preference: [ ] Standard Return (customer pays return shipping) [ ] Exchange for same product (we’ll email a prepaid label for defective items) Please advise next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Packaging & Shipping

Once approved, repackage the item securely in its original packaging. Include all accessories, manuals, and tags. For exchanges due to our error, we’ll provide a prepaid return label. For standard returns, you’re responsible for return shipping costs.

Step 3: Send to Our Facility

Ship your return to:

Arrow Point Shop Returns
2855 Upton Avenue
HONOLULU, US 96839

We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the same return process above, indicating you want an exchange
  2. We’ll ship the replacement item once we receive your return
  3. Expedited shipping options available at additional cost for urgent needs

Damaged or Defective Items

If your precision equipment arrives damaged or defective:

  1. Contact us immediately (within 48 hours preferred)
  2. Provide photos of the damage/defect and packaging
  3. We’ll arrange a prepaid return label and priority replacement

International Returns Note

For customers outside the U.S.:

  • You’re responsible for any customs fees or import taxes on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Returns to Asian and remote regions may require special arrangements

Questions?

Our team of fellow marksmen is ready to assist with any return inquiries. Contact us at [email protected] – we typically respond within 24 hours.

Arrow Point Shop – Where precision extends from our products to our service.