Welcome to Arrow Point Shop’s FAQ section. As precision equipment specialists serving competitive shooters, bowhunters, and tactical professionals worldwide since 2008, we’ve compiled answers to your most common questions about our products, services, and policies.

About Arrow Point Shop

Who is Arrow Point Shop designed for?
Our store caters specifically to serious marksmen including:
  • Competitive archers and shooters
  • Bowhunters preparing for expeditions
  • Tactical professionals requiring reliable gear
  • Sportsmen who demand precision equipment
We’ve optimized our entire operation – from product selection to tactical-ready packaging – to meet the exacting standards of performance-driven customers.
What makes your products different?
Our inventory is hand-selected by shooting enthusiasts with emphasis on:
  • Competition-grade archery equipment (compound bows, crossbows, specialized arrows)
  • Tactical accessories with field-proven reliability
  • Precision optics and mounting systems
  • Durable apparel designed for marksmen
Every item is personally verified by our team before dispatch to ensure it meets our professional standards.

Product Questions

Do you offer professional advice on equipment selection?
Absolutely. Our customer service team consists of fellow competitive shooters and bowhunters who can provide expert guidance on:
  • Compound bow setup and tuning
  • Arrow/bolt selection for specific applications
  • Sight systems and optical equipment
  • Tactical gear configurations
Email us at [email protected] with your specific requirements.
How do I know if a product is right for my competition setup?
We include detailed specifications for all competition-grade items:
  • Draw weight and axle-to-axle measurements for bows
  • Spine ratings and weight tolerances for arrows/bolts
  • MOA adjustments and elevation ranges for sights
  • Material specifications for all critical components
For time-sensitive competition needs, contact us for priority handling of your order.

Shipping & Delivery

What are my shipping options for urgent competition gear?
For time-sensitive needs, we recommend our Standard Shipping ($12.95 USD):
  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes tracking and insurance
  • Processed within 1-2 business days from our Honolulu facility
Pro Tip: When ordering for competitions, allow at least 3 weeks lead time from order date to event date.
Why does free shipping take longer?
Our Free Global Shipping (for orders over $50) uses EMS for cost efficiency:
  • Delivery Time: 15-25 business days after dispatch
  • Includes basic tracking
  • Ideal for bulk orders of strings, spares, or multiple arrows
This allows us to offer free shipping while maintaining our standards for tactical-ready packaging.
Do you ship to all countries?
We ship globally with these considerations:
  • Some remote areas in Asia and other regions may have restrictions
  • All customs/import fees are calculated at checkout
  • No surprise fees – complete cost transparency
Contact us at [email protected] if you have location-specific concerns.

Returns & Warranty

What if my gear doesn’t meet expectations?
We offer hassle-free returns within 15 days of delivery:
  • Our shooter-staffed customer service team will guide you through the process
  • Items must be in original, unused condition
  • Special considerations for defective or incorrect items
Confidence in your equipment is paramount – we stand behind every product we ship.
How are delicate items like optics packaged?
We treat your gear like our own competition equipment:
  • Firearms cases and compound bows receive custom packaging
  • Delicate optics are double-boxed with cushioning
  • All packages are prepared by professionals who understand the gear
Our tactical-ready packaging has earned praise from competitive shooters worldwide.

Payment & Accounts

What payment methods do you accept?
We accept all major payment options for marksmen:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secured with industry-standard encryption.
Do you offer team/group ordering?
Yes! We frequently handle orders for:
  • Archery teams needing matching equipment
  • Hunting groups preparing for expeditions
  • Tactical units requiring standardized gear
Contact us for volume pricing and coordinated shipping options.

Competition & Expedition Support

I have an upcoming competition – can you expedite my order?
We prioritize competition needs through our Competitor Priority Program:
  • Contact us immediately with your event date
  • We’ll identify the fastest shipping solution
  • May include upgraded shipping at no additional cost
  • Personal order tracking from our staff
Our team understands competition timelines – we’ll do everything possible to get you ready.
Do you offer custom setups for specialized needs?
While we primarily stock standard configurations, our experts can advise on:
  • Custom string setups for specific bow models
  • Sight configurations for unique shooting styles
  • Arrow/bolt combinations for specialized applications
Email us with your specific requirements – we’ll help find the perfect solution.

Still have questions? Our team of shooting enthusiasts is ready to help. Contact us at [email protected] for personalized assistance with your precision equipment needs.

Arrow Point Shop – Equipping marksmen worldwide from our headquarters in Honolulu, HI since 2008.